How do I make payment for my booking?
There are few payment options available.
- Online Bank Transfer, Cash Deposit or Wire Transfer (Malaysian Ringgit)
- Credit Card Online Payment (for online hotel booking with instant confirmation or Credit Card Payment Link (for package, flight, transport booking etc. The payment link can be email or whatsapp to you. Please open the link and enter card details accordingly.
Is it safe to enter my Credit Card details?
Yes, your credit card information is secure on our website. Upon check-out, your details are directly sent to the bank. All of your information will not be stored anywhere, not in our system and not in the bank servers. This will allow for maximum security. If you have any questions regarding chargers to your credit card, please do not hesitate to contact our team.
How to know that the booking is successful?
After making confirmed booking/done payment through the website, you’ll be receiving confirmation by email regarding the booking you made along with the references number.
What is Hotel/Sightseeing/Transfer voucher?
It is a document that you receive from us after your Hotel/Sightseeing/Transfer booking payment has been confirmed. The document proves that you have already paid for the requested service and thus, must be presented upon when asked.
How will I generate Voucher?
You will receive your voucher by email after the booking is done. You can also search your booking via website using the reference number given and download it.
How will I generate Invoice?
You will receive your invoice by email after the booking is done. You can also search your booking via website using the reference number given and download it.
Can I cancel my booking?
: It depends on the booking made. As certain booking, you may do cancellation before the due date and subject to availability on the date chosen.
How can I amend my bookings?
You need to send the amendment details to our email: firstname.lastname@example.org or you may reach us via phone through our office number or 24/7 hotline.
Can I request for early check-in/late check-out?
Early check-in and late check-out are subject to room availability and must be confirmed by the property. These requests may incur additional charges. You can contact the property before or upon arrival for additional information and confirmation.
I want to change my booking dates. How can I do this?
If you accidentally booked the wrong date, we’ll do our best to help you change the dates from our end, although in most cases the hotel will need to also confirm it from their side. (An additional fee to the hotel may apply based on the requirements of the hotel). However, in a case we are not allowed to amend the booking, our agents will help you to contact the hotel or local supplier to ask for the possibility of changing the date manually from their end. Please be patient as this process may take time, and booking amendment is not guaranteed before the confirmation of the hotel. To request for a date amendment, please contact our Support Centre.
If I need to cancel my booking, will I pay a fee?
If you have a free cancellation booking, you won’t pay a cancellation fee. If your booking is no longer free to cancel or is non-refundable, you may incur a cancellation fee. Any cancellation fees are determined by the property. You will pay any additional costs to the property.
What is “non-refundable” or “free cancellation”?
Every room has a different policy set to it (by the hotel). A non-refundable policy means that a fee will apply if you decide to cancel or make changes to your booking. This fee is mentioned in the room conditions and in your confirmation. Free cancellation means you can change or cancel your booking free of fees, if done within time period set by the hotel. This is written in the room conditions and in your confirmation (for example “Cancel up to x days” or “Cancel before dd/mm/yy hh:mm)”
What is the meaning of Free Waiting Time?
Free Waiting Time is the time the driver will wait for you if you’re delayed during migrations, baggage claim, or customs. If you experience a delay and require additional waiting time, you may contact the local provider and ask them to wait a litter longer until you can meet the driver. Additional charges may apply.
For airport transfer, how long is the free waiting time?
45/60mins for airport transfer, depending on the providers. Please email us if you need more time on immigration or shopping. Driver arrives at airport based on flight arrival time. We can adjust pick up time 15/30mins after flight landing time. Simply email us!
: If free waiting time is exceeded, is there any additional charges?
Yes, additional waiting time is charged on minute basis. At the end of the ride, the driver will simply enter this information into our system and you will be charged for the extra time. The price for these extras will be informed to you via email. This is usually after the service is done. Drivers do not collect from guest directly, instead it will be billed to the travel agent.
Can I make a stop on the way to hotel/airport?
Private rides may be able to accommodate an additional stop on the way to your final destination as long as you request it with enough time for the local provider to be able to plan accordingly. Please make sure you specify you will need to make a stop along your route on the Special Instructions field right before you confirm your booking. Please bear in mind, additional charges may apply
When will guest get the driver details for a booking?
Usually 30min to 1hr before the pickup time. Guest will get driver name, mobile number and car type. Important to ensure guest mobile number is on roaming. Driver will call client directly to coordinate meeting point.
Can we change the pickup time or the vehicle type?
Yes, you can change pickup time 6hrs before the service (subject to availability). Cancellation within 48hrs will incur full charges. You can simply email us and we will cancel the booking. Refund will be done between 3-10 working days.
Can we book a vehicle with driver for 8hrs or 15hrs? For meeting or tours etc.?
Yes, you can. You can book between 3hrs or 15hrs of usage, depending on your client requirements. Example of 8hrs of usage with driver in Tokyo includes 250km of mileage. If exceed 250km, additional charges will apply (per km) and will be billed to the agent after the service is done. We will notify you via email.